D.K.World-Photography — Refund, Returns & Delivery Policy

Last updated: 14 August 2026

1. Our commitment to customers

D.K.World-Photography aims to provide high-quality photographic and creative artwork and a positive customer experience.

We want you to be happy with your purchase. This policy explains your rights regarding cancellations, returns, refunds, faulty or damaged products and delivery.

Nothing in this policy affects your statutory rights under UK consumer law.

2. Standard online purchases

Our online shop currently offers:

• Mounted prints

• Framed prints

• Greeting-card sets

• Mini-print sets

• A2 children's posters

For standard products purchased online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to the legal exceptions described below.

If you exercise your cancellation right, you normally have a further 14 days to return the goods. We will refund eligible payments within 14 days of receiving the returned goods, or earlier where permitted by law.

3. How to cancel an order

If you wish to cancel an eligible order, please contact us at:

dkworld-photography@outlook.com

Please provide:

• Your name

• Order number

• The product(s) you wish to return

• Your intention to cancel the order

You do not have to give a reason for cancellation where the statutory cancellation right applies.

We will provide information about how and where to return the product.

“We do not accept evidence submitted via external links or file‑sharing sites. All photos or videos must be attached directly to your email.”

If you cancel an order before production has commenced, we will make reasonable efforts to cancel the production order.

If you cancel an order after production has commenced, your statutory cancellation rights will continue to apply where applicable. Where permitted by law, we may seek to recover reasonable direct costs or losses that have already been incurred as a result of the cancellation, taking reasonable steps to minimise those losses.

This does not affect your statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

4. Returning products

Returned products should be sent back within the applicable cancellation period and should be packaged appropriately to help prevent damage during return transit.

You are responsible for taking reasonable care of goods while they are in your possession.

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in the same way you would reasonably be able to examine them in a shop.

Where goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, the law may allow a deduction from the refund.

5. Refunds

Where a statutory cancellation applies, we will refund the applicable purchase price and the cost of standard delivery.

If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Refunds will normally be made using the original payment method unless otherwise agreed.

Proof of Purchase

To help protect customers and D.K.World-Photography against fraudulent refund claims, all refund or replacement requests must be accompanied by reasonable proof of purchase.

For online orders, this will normally be the customer's order number or order confirmation email.

If an order number is unavailable, we may accept other reasonable evidence of purchase, such as a payment record or other information that allows us to verify the transaction.

We may verify the order against our sales and delivery records before approving a refund or replacement.

We cannot process a refund or replacement where we are unable to verify that the purchase was made from D.K.World-Photography.

This requirement does not affect any statutory consumer rights.

6. Personalised and genuinely custom-made products

Some products or commissioned artwork may be created specifically to a customer's individual requirements.

Where goods are genuinely made to the customer's specifications or clearly personalised, the normal statutory 14-day change-of-mind cancellation right may not apply.

Where this applies, we will make the position clear to the customer before the order or commission is accepted.

This exception does not automatically apply simply because a standard product is produced after an order is placed.

7. Commissioned artwork

D.K.World-Photography accepts selected commissions.

Commissioned work is agreed individually and may involve specific requirements such as:

• image selection

• size

• format

• colour treatment

• editing

• artistic style

• personalisation

• other agreed specifications

Before production begins, we will confirm the commission requirements and agreed price.

Where a commission is genuinely personalised or made to the customer's specifications, the statutory cancellation exception may apply as described above.

Any cancellation or refund arrangements that apply to a particular commission will be explained before the commission is accepted.

8. Faulty, damaged or incorrectly supplied products

If your product arrives damaged, faulty, defective, not as described or otherwise does not meet the requirements of UK consumer law, please contact us as soon as reasonably possible.

We may ask you to provide photographs of the product and packaging to help us understand what has happened and, where appropriate, to assist with a courier or production claim.

Please retain the original packaging where reasonably possible until the matter has been resolved.

We will provide the remedy required by law, which may include a repair, replacement, price reduction or refund depending on the circumstances and your legal rights.

We will not require you to give up your statutory rights simply because damage or a fault was not reported within a particular number of hours or days.

9. Products damaged after delivery

We cannot accept responsibility for damage caused by misuse, accidental damage, inappropriate handling, incorrect mounting or framing, or improper storage after the product has been delivered.

This does not affect your statutory rights where a fault existed when the goods were supplied.

10. Colour and screen differences

We make every reasonable effort to represent our artwork accurately on the website.

However, colours may appear slightly different depending on:

• monitor settings

• phone or tablet displays

• screen brightness

• display technology

• individual device settings

Minor differences caused by display technology do not necessarily indicate a fault with the physical product.

Delivery Policy

11. Production and delivery

Many D.K.World-Photography products are produced or prepared after an order is placed.

The estimated production and delivery period will be communicated on the website, product information or at checkout where applicable.

We aim to deliver orders as quickly as reasonably possible.

Where a specific delivery period is agreed with you, that agreed period will apply.

If we are unable to fulfil an order within the agreed period, we will contact you and explain the available options.

12. Delivery charges

Delivery charges are displayed at checkout before you complete your purchase.

The total amount payable, including applicable delivery charges, will be shown before the order is placed.

13. Tracking and dispatch

Where tracking is available, tracking information will normally be provided after dispatch.

Delivery is carried out using the delivery service selected or arranged by D.K.World-Photography.

14. Incorrect delivery information

Customers are responsible for providing an accurate delivery address.

If an order is returned because an incorrect address was supplied, please contact us so that we can discuss the available options.

Where additional delivery costs arise because incorrect information was supplied by the customer, we may ask the customer to cover those additional costs where permitted by law.

This does not affect any statutory rights you may have.

15. Delayed or lost deliveries

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the delivery with the relevant delivery service and, where appropriate, the print or production provider.

We will work with you to resolve the issue and provide any remedy required by law.

16. Events outside our reasonable control

Occasionally, delivery or production may be affected by circumstances outside our reasonable control, such as severe weather, major transport disruption, industrial action or significant technical problems.

Where this happens, we will make reasonable efforts to keep you informed and minimise the delay.

Nothing in this section removes your statutory consumer rights.

17. Professional printing

Our photographic prints are produced using professional photographic printing services and selected professional materials.

We aim to provide high-quality:

• photographic papers

• professional inks

• accurate colour reproduction

• sharp detail

• consistent finishing

• long-lasting results

Specific materials and production methods may vary depending on the product selected.

18. Contact

Standard Cancellation Form

You may simply email us with a clear statement that you wish to cancel.

To: D.K.World-Photography
Email: dkworld-photography@outlook.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Name:
Address:
Date:

If you wish to cancel, you can simply email us at dkworld-photography@outlook.com. Please contact us as soon as possible and clearly state that you wish to cancel your order, including your order number.

For cancellations, returns, refunds, damaged products, delivery queries or other customer-service matters, please contact:

D.K.World-Photography
Email: dkworld-photography@outlook.com

We will aim to respond as soon as reasonably possible.

Refund, Returns & Delivery Policy

Important – Our Prints Are Produced to Order
Most of our photographic artwork is produced specifically following your order rather than being held as finished stock.

Please check your order carefully before completing payment. If you realise you've made a mistake, contact us as soon as possible and we will do our best to stop or amend the order before production begins.

Your statutory consumer rights are not affected. For personalised or bespoke products, different cancellation rules may apply, as explained below.

D.K.World-Photography does not hold finished print stock for most of our photographic artwork. When you place an order, your selected product may be produced specifically following receipt of your order through our professional printing partner.

For standard, non-personalised products, your statutory consumer cancellation rights continue to apply. The fact that an item is produced following an order does not, by itself, remove those rights.

If you have made an error when placing an order, please contact us as soon as possible. We will make reasonable efforts to stop or amend an order where production has not yet commenced. Once an order has entered production, we may be unable to amend the order.

Where a product has been specifically personalised or made to the customer's specifications, the statutory right to cancel for change of mind may not apply. We will identify such products clearly before you place your order.

Nothing in this policy affects your statutory rights. If your goods are faulty, damaged, incorrectly supplied or not as described, you retain your rights under applicable consumer law.

All pictures © 2025 - 2026 All rights reserved.

© D.K.World-Photography 2025 - 2026

D.K.World‑Photography is registered with the Information Commissioner's Office (ICO

ICO Registration Number: CSN2121631

Creating original photography and AI-inspired artwork from the heart of Teesdale, County Durham.

D.K.World‑Photography is a registered sole‑trader business with HMRC and fully compliant with UK tax and trading regulations.